Why should organizations do this Trauma Informed Care course?
‘Amazing course. Good information about TIC and how I can apply it as a front line worker’
Participant, Evolve Community Housing
Because trauma doesn’t stay at home.
People bring their full life experience to work — including stress, adversity, and trauma. When organizations understand how this shows up in behaviour, communication, and decision-making, they can respond in ways that actually help rather than unintentionally making things harder.
Because the way we communicate matters.
Everyday interactions — feedback, policies, meetings, procedures — can either build trust or create stress. Trauma-informed training helps staff communicate more clearly, respectfully, and calmly, reducing misunderstandings and unnecessary conflict.
Because good intentions aren’t always enough.
Most harm in workplaces and services is unintentional. Systems that aren’t trauma-aware can leave people feeling unsafe, powerless, or overwhelmed. This training helps organizations identify and adjust practices that may be causing harm without anyone realizing it.
Because people do better when they feel safe and supported.
When individuals feel respected, heard, and in control, engagement improves. Trauma-informed organizations create environments where people are more likely to participate, collaborate, and perform at their best.
Because it leads to stronger outcomes for everyone.
Organizations that adopt trauma-informed approaches often see better relationships, fewer escalations, higher satisfaction, and improved retention. It’s not just about wellbeing — it’s about doing work more effectively.
Because staff wellbeing matters too.
Working with people can be demanding. This training supports staff to recognise stress and burnout early, set healthier boundaries, and protect their own mental health — helping teams stay resilient and sustainable over time.
What is Trauma Informed Care
Trauma-informed care recognises that trauma influences how people behave, communicate, and cope.
It’s about working with people in ways that promote safety, respect, and dignity, rather than unintentionally causing harm.
This approach shifts the focus from “What’s wrong?” to understanding what may have happened and what support looks like moving forward.
Trauma-informed care is not therapy. It’s a practical, evidence-based way of working that helps organisations create safer, more supportive environments — for everyone.
Course Objectives
The Trauma Informed Care Training Course delivers the optimal balance of actionable knowledge and hands on skills. After this course, you will walk away with:
Practical understanding of
- Trauma Informed Care
- Trauma Informed Practice
- Causes and types of trauma, and how common they are
- Common responses and reactions to trauma, and their utility as methods of coping
Effective strategies to
- Identify trauma related stress responses
- Respond to critical incidents and high emotional arousal and distress
- Manage triggers effectively, and avoid retraumatization
- Support recovery, dignity, control and choice.
- Manage safety for the individual, themselves, and others, and avoid vicarious trauma
- Manage personal and professional boundaries, while maintaining empathy and care
“I liked that it was interactive with peers. The content was great and I really enjoyed the use of videos. The instructor was very knowledgeable, focused, aware, and presented the content well. Thank you!”
Angela Muchmore, Easterseals Redwood
A learning experience, delivered by experts
Workplace specific
The course deals with mental illness in the workplace context, focusing on actual workplace scenarios
Qualified presenters with hands-on experience
Designed and facilitated by fully qualified practitioners with over 20 years professional and real life experience in mental health
Practical Skills
More than just ‘awareness’, participants gain real skills to apply in their day to day work and life
Interactive
All training is interactive – making use of videos, discussions, games and activities
A safe space
Our facilitators are highly trained to provide a safe space, which allows for learning about this sensitive subject matter, without risk
Comprehensive resources
We supply you with a detailed course manual, as well as a comprehensive set of resources
Post course follow up
We will also keep in touch with you after the course so we can help with any questions as you apply the learnings and life
On site at your locations
We come to you, on site, anywhere nationally or Internationally
‘Both the training and the trainer were exceptional. I love it when staff find the training provided insightful and relevant, but most of all they were engaged the whole time.’
L Benitez, HR Coordinator,Everyman
Course Content
This full day course provides an introduction to Trauma Informed Practice, and shows participants how to identify, manage and respond to someone who has experienced trauma. Topics covered include:
“What I liked most about the course is the practical skills learnt that I can use.”
T Sidrak
Dept of Family and Community services
Engage your team in creating a trauma-informed culture, and spend less time in reactive performance management
To request a detailed course information pack or to discuss a private Trauma Informed Care Masterclass for your team, contact us on
After you attend this Trauma Informed Care workshop, you’ll get FREE LIFETIME ACCESS to our Members Only Academy, packed full of videos, PDFs and tools to continue to grow your mental health knowledge.
